Obscurix Shop Return & Exchange Policy
We want you to love what you ordered — but if something’s off, we’re here to help.
Returns for Damaged or Defective Items
If your item arrives damaged or defective, we’ll make it right.
- Eligibility: Returns accepted for items that arrive damaged or have a manufacturing defect
- Return Window: Within 30 days of delivery
- What to Do: Contact us at [email protected] with your order number and a photo of the issue
- Return Shipping: Customers are responsible for return shipping costs
- Resolution: We’ll offer a replacement or refund after reviewing your return
Exchanges for Incorrect Sizes
If your item doesn’t fit the way you expected, we offer size exchanges.
- Eligibility: Apparel items only (e.g., shirts, hoodies)
- Exchange Window: Within 14 days of delivery
- Return Shipping: Customers are responsible for return shipping
- Process: Email [email protected] with your order number and the size you’d like instead
- Conditions: Items must be unworn, unwashed, and in original condition
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. This will be noted on the product page.
Where to Ship Returns
Return instructions and address will be provided via email upon approval of your request.
